HOME BANKING AND MOBILE APP ASSISTANCE

During the week of our conversion, we will have a call center in place beginning Monday,  July 12th at 8:00 am thru 5:00 pm Friday, July 16th to help our members set up their accounts for home banking and mobile access.  All members, even if you currently use these services on your account,  will need to update your account in the system.

The number to call for assistance will be 833-930-3252.

As a reminder, our office will be closed Saturday, July 10th and Monday, July 12th, 2021.

CONVERSION TIME IS HERE!

The Credit Union will be performing a database conversion July 10th thru July 12th, 2021. Our offices will be closed those dates. If you currently use mobile deposit, we will temporarily not be able to accept them. Call the Credit Union before trying to process a check to see if the system is available.  Read our letter by clicking the link:  https://www.akpostalfcu.org/doc046.pdf

The Credit Union will be closed on July 5th, 2021.

FUNDS AVAILABILITY WITH CASH APPS AND ATM DEPOSITS

Cash apps have become a popular way to move money from one account to another.  But just like any other online financial transaction, there are scammers and fraudsters working to take your money.  In order to protect our members and the Credit Union from fraudulent activity, when using a cash app, the funds may not be immediately available to you.  The day of the deposit, $200 will be made available to you, however, the remaining funds may not be available for 1-3 business days.  This availability is the same for ATM deposits.

GOT DEBIT CARD?

In August, the Credit Union issued new debit cards to replace existing cards.  There are a few differences with the new cards.  Daily limits are $500 for cash withdrawals and $1500 for Point of Sale transactions.  There is also a limit of 10 transactions per day with your card.  We put these limits in place to protect our members and the credit union against fraud.

If you need to change your pin #, please call 1-866-985-2273 from the primary phone # listed on your account.  If you suspect fraud activity,  please call 1-888-918-7313.  If PSCU fraud dept. suspects fraud activity on your card, they may put a temporary block on the card until they can verify transactions with you.

As always, please keep your account updated with your current address and phone # so that we can contact you if need be and any card reissues will go to your correct address.

Remember to contact us if you will be traveling or spending out of your normal spending habits so we can put a memo on the account to avoid declines.